Our smart devices like the Smart Tower Fan and Robot Vaccuum Cleaner are designed to work exclusively with 2.4GHz WiFi networks, as opposed to 5GHz WiFI networks with which they do not work.
If you have trouble connecting our products to your WiFi network, please take a look at the subjects below.
2.4GHz or 5GHz?
Nowadays, most routers and wireless access points broadcoast two kinds of WiFi networks.
Interference, the causes and the fixes.
Interference can be caused by a wide variety of things. From metal objects in your home or near the device or access points to reinforced concrete used in newly build houses. Always keep in mind where and how you are placing your wireless devices, doing so will often give you the best possible connection.
The biggest source of interference for WiFi networks are other WiFi networks, however. Especially in an area where many different WiFi networks compete with eachother, having a powerful router or access point is often a requirement.
The best thing to do with 2.4GHz networks is to change your WiFi channel to one that is least busy, or better: not used at all by other networks.
WiFi setting: B/G/Mixed or N-Only.
A long story short, WiFi broadcoasts via a 'certain networking standard', either B/G/N (Mixed) or N-Only. This is a setting you can edit in the wireless settings of your router or wireless access point.
Modified on: Fri, 5 Jul, 2019 at 4:03 PM
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